How May I Help You?

How May I Help You? | Fast Company.  This is simply the best article on customer service I have read.   Lucy McCauley provides 15 short descriptions of how different companies provide outstanding customer service.   For example,  Mark Wallace ,  president and CEO of Texas Children’s Hospital in Houston, talked how to help children and…

The Right Way to Respond to Failure – Peter Bregman

The Right Way to Respond to Failure – Peter Bregman – Harvard Business Review.  This is an excellent blog post by Peter Bregman.  He tells the story of a friend’s daughter’s failure at a swimming meet and several adults’ responses.   Mr. Bregman identifies the key factor — empathy — that is so critical as…