Peter Bregman – Living With Your Hands Off Your Ears

Living with Your Hands Off Your Ears TEDxFlint – Peter Bregman – Living With Your Hands Off Your Ears – YouTube.  This is a Tedx talk by Peter Bregman in which he relates his personal stories to illustrate that learning comes from taking your hands off your ears.   He starts the talk with two…

7 Tips for Difficult Conversations

7 Tips for Difficult Conversations – Daisy Wademan Dowling – Harvard Business Review.  One key skill that separates good leaders and others is the ability to have difficult conversations.  Almost anyone can manage a group if everyone is performing well.   It is easy to give raises and bonuses to strong performers.  The harder part…

Firing Someone: What They Don’t Teach You in B-School

Firing Someone: What They Don’t Teach You in B-School – Andrew J. Hoffman – Harvard Business Review.  This is an excellent blog post about Mr. Hoffman’s own experience firing someone and how it is critical to the other employees that the manager upheld high standards and did not permit non-performing employees to continue to work…

The Martial Art of Difficult Conversations by Peter Bregman

The Martial Art of Difficult Conversations – Peter Bregman – Harvard Business Review. Peter Bregman provides another outstanding blog post in which he describes the importance of giving the other party to a difficult conversation the experience of being heard.  This is reminiscent of one of Stephen Covey’s 7 Habits of Highly Effective People — seek…

How May I Help You?

How May I Help You? | Fast Company.  This is simply the best article on customer service I have read.   Lucy McCauley provides 15 short descriptions of how different companies provide outstanding customer service.   For example,  Mark Wallace ,  president and CEO of Texas Children’s Hospital in Houston, talked how to help children and…