how can i help you
Posted in Nathan's Favorites Whatever you are, be a good one.

How May I Help You?

How May I Help You? | Fast Company.  This is simply the best article on customer service…

Posted in Difficult Conversations Nathan's Favorites

The Right Way to Respond to Failure – Peter Bregman

The Right Way to Respond to Failure – Peter Bregman – Harvard Business Review.  This is an…