The Martial Art of Difficult Conversations – Peter Bregman – Harvard Business Review.
Peter Bregman provides another outstanding blog post in which he describes the importance of giving the other party to a difficult conversation the experience of being heard. This is reminiscent of one of Stephen Covey’s 7 Habits of Highly Effective People — seek first to understand, then be understood. While it is common advice, it is not used nearly often enough.
Peter relates a personal experience and shows how giving the other party the experience of being heard helps resolve the conflict. Through his personal experience, he outlines the steps needed to let the other party be heard — ask questions, actually listen and repeat summarize.
Excellent advice in an excellent blog post.
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