The Martial Art of Difficult Conversations – Peter Bregman – Harvard Business Review.
Peter relates a personal experience and shows how giving the other party the experience of being heard helps resolve the conflict. Through his personal experience, he outlines the steps needed to let the other party be heard — ask questions, actually listen and repeat summarize.
Excellent advice in an excellent blog post.
For more information about Nathan S. Gibson, see Nathan S. Gibson
- Difficult conversations are easier if you cut to the chase (smartbrief.com)
- The art of empathy (kristinfcameron.wordpress.com)
- Empathy – it’s like food for the hungry (happaroo.wordpress.com)
- Empathy: the last big business taboo? (theguardian.com)